Goldsmith Jewellers

1800 357 359
Free Delivery on orders over $100
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DELIVERY, RETURNS & EXCHANGES

DELIVERY

Goldsmith Jewellers currently ship within Australia only.

Items are shipped within approximately 5 – 7 working days from placement of order.
If for any reason your order is delayed, we will contact you via phone or email.

Shipping is free for all orders over $100.
Orders under $100 will be charged a $15 shipping fee.

Orders are shipped via Australia Post Express Platinum.
Goldsmith reserves the right to use alternate couriers.

Collection from a store can be arranged – please allow up to 7 working days for your item to be available for collection. You will receive a phone call once it is available.

During our busy SALE periods, we will do everything we can to dispatch your order so that is it received within 7 working days however orders may be delayed due to high volume of orders.

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please call us 1800 357 359, 9am – 5pm Monday to Friday so that we may assist you.

ORDER TRACKING

When your online purchase is complete you will receive an email containing your order confirmation and delivery details.
The Goldsmith website includes a link which allows you to track the status of your delivery. 

RETURNS POLICY

Goldsmith Jewellers is dedicated to delighting you with your jewellery purchase and our services.

We have attempted to recreate the appearance of our jewellery as closely as possible on our website, but the detail and colour you see will depend on your monitor.
If for any reason you are dissatisfied with your purchase, you can return it within the following guidelines.

Change Of Mind

You can return any merchandise you purchase from www.goldsmith.com.au at your local Goldsmith store with your receipt/packing slip, within 14 days for a refund or exchange as  long as the merchandise is in “As New Condition”.

“As New Condition” is where the item has not been worn, is in pristine condition with no damage, scratches or signs of wear and is accompanied by original receipt and packaging. This policy excludes lay-bys and items ordered specifically for the customer.

It is at Goldsmiths discretion to determine whether the goods are of “As New Condition”.

Warranties

Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au.

HOW TO RETURN OR EXCHANGE AN ITEM INSTORE

Please contact us for verification before visiting any of our stores.

Simply show your online receipt (this was emailed to you when you placed your order online) and the credit card used for your purchase at our store within 14 days of delivery, where our store staff will be happy to assist you.

Orders are refunded to the original credit card used. 

BY POST

If you choose to ship your order back to us rather than taking it to your local Goldsmith store, you are responsible for any shipping and handling charges you might incur. The same 14 day period applies for refund or exchange, so please have the return package postmarked within the period based on the date we shipped the order to you.

We suggest that you ship your order via Courier or Express Post to make tracking your return possible. (Goldsmith will take no responsibility for goods lost in the post)

How to return a purchase via shipment:
1. Contact Goldsmith for verification.
2. Circle the items on your receipt/packing slip that you are returning.
3. Indicate whether it is a replacement or refund.
4. Completely fill out the shipping label.
5. Ship your merchandise via Registered, Express post or Courier to:
Goldsmith
PO Box 2110
Seaford VIC 3198